Frequently Asked Questions


Our website currently accepts only credit cards, gift cards, and E-gift codes.

Online gift cards coming soon!

Many of our local stores do also offer gift certificates and gift cards in their stores. Find your nearest store location here.


Every product available to purchase through the website is shown on the website.

If you are looking for a printed catalog, many of our local store locations do offer seasonal catalogs. Find a store near you by using our Store Locator.

At the bottom of our site, click the link entitled “Product Manuals.” Additionally, many of our product detail pages contain a link to the owner’s manual in the “More Information” section. Look for a “Product User Manual” link.

We provide Safety Data Sheets as a courtesy to our customers. A link to request an SDS for an item you have purchased is available on the product page under “More Information.”


We accept Visa, MasterCard, Discover, American Express, gift coes, and Do it Best Gift Cards.

First, you will need to set up an account.

Then call a Customer Service Representative at (833) 800-5906 to find out how to mail, email, or fax your tax exemption certificate.

Once your account is approved as a not-for-profit, you will be able to enter your tax id number on the Shopping Cart page.

If you found a promo code online at a site like or, odds are it is a fake or long since expired. If your promo code is valid, it may have been a one-time use code, a codes for specific products or departments, or it may have expired. For additional help, please call a Customer Service Representative at (833) 800-5906.

Your Order

Please log into your account to review your order status.

We usually ship most orders within 24 hours. If we encounter any issue with your order, we will notify you by email or telephone as soon as possible.


Some items may show as not available for the Free Ship-to-Store option. We have eight regional Do it Best warehouses, and each of our stores is stocked from the one closest to them. If the item you’re purchasing is not in stock at that warehouse, it can be sent to you via UPS, but will not be available for Free Ship-to-Store. Click here for more information.

Some items may be too large or heavy to ship via UPS. These items will offer Free Ship-to-Store as your only shipping option. Click here for more information.

If you have your order shipped to a store, there is no shipping cost.

If you plan to have the order sent to you directly, click the “Checkout” button in your shopping cart. You will be given the option of Standard or Expedited shipping, with cost and delivery estimates.

We ship via USPS Priority Mail, UPS Ground, and UPS 2nd Day Air.

At this point in time, we only ship to the 48 continguous United States, as well as Alaska, Hawaii, and Washington DC.

Changing/Cancelling Orders

Our system does not allow for changes to an order once it is placed. If a change needs to be made, please contact a Customer Service Representative at (833) 800-5906 to cancel the order, and then place the correct one online.

We are able to cancel an order until it ships. If you need to cancel your order, please contact a Customer Service Representative at (833) 800-5906.


Returns and Refunds

We do refund credit cards immediately. However, please note that your card’s issuing financial institution has a certain amount of time before they are obligated to apply that amount to your account. Some banks will do it within a day, but most take 3-7 business days.

Local Do it Best Stores

We have over 3,700 Do it Best retailers worldwide, with stores in every state of the US! Our Store Locator is a great way to find a local store.

Prices shown on this website are online prices only. Each Do it Best store is independently owned and operated, so your local store may have the same item for a different price. If you wish to get the item at the online price, order it on the website and choose Free Ship-to-Store at checkout.

The rewards cards are specific to each local Do it Best store. Contact your local store for details on the program’s benefits and rewards. Please note that online purchases at do not count towards rewards purchases.

We have a large network of over 3,800 independently owned retailers as part of the Do it Best family. We always welcome interested retailers to investigate joining our retail membership. To get more information, check out Do it Best Online or contact our Member Services department at (260) 748-5551.

Customer Service

Yes! You can reach a Customer Service Representatives toll-free at (833) 800-5906. You can also contact us here.

Wrong/Damaged Items

Our shipping accuracy rates are over 99%. But every once in a while, we do make a mistake. If we made an error with your order, we sincerely apologize. Please call a Customer Service Representative at (833) 800-5906 and we will work to get it taken care of as quickly as possible.

If your order was shipped directly to you, please call a Customer Service Representative at (833) 800-5906.

If your order was sent Free Ship-to-Store, please inspect your product(s) before leaving the store. If you notice the damage only after leaving the store, please return it to the store immediately. The store will contact us and go over your options with you.

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